Frequently Asked Questions

General FAQ's

What are Tokens?

Tokens are the currency within FireFan and are needed to play the game. Upon downloading FireFan for the first time, new players are awarded tokens for play. Each activity in the app will have a different value of Tokens needed. When your Tokens run out, you can participate with advertisements in our app to earn additional tokens, earn achievements to gain additonal tokens, rank up to gain additional tokens, redeem tickets in our rewards store for additional tokens or you can purchase additional Tokens to continue playing.

What are Points?

Points are earned as you play FireFan. They have no currency value within the app. Each game you play in FireFan has a Point value tied to the questions asked during a game. Each question you answer correctly gives you the Point value assigned to the question. The more games you play, and the more questions you answer correctly, the more Points you can earn. The Points you accumulate help you to rank up in the game, which reward you with more Tickets and/or Tokens.

What are Tickets?

Tickets are the means to redeem rewards in the FireFan Pro Shop. Each reward in the Pro Shop is assigned a Ticket value. The more you play FireFan, the more tickets you accumulate, and the more rewards you can redeem.

How do you earn Tickets?

You earn tickets in FireFan when you enter games and when you rank up. For live games, 1 Token = 1 Ticket when you join a game. Example: If you join a 6 token game, you’ll be rewarded with 6 tickets.

How do you earn Points and rank up?

Each pick you make in FireFan has a Point value tied to it. The more correct picks you make, the more Points you earn. The more Points you earn, the faster you rank up. Each time you rank up in FireFan we reward you with Tickets and/or Tokens. It's simple! The more games you play, the more Tickets and Points you can earn and the more rewards you can redeem.

What are Rewards?

Rewards are the items in the Pro Shop you can receive by redeeming your earned Tickets. Rewards include sporting goods, electronics, gift cards, vacation packages and more! Every Reward has an assigned number of Tickets for redemption. You can view the rewards in the FireFan Pro Shop by clicking on the ticket icon on your FireFan home page, OR by clicking on the menu in the upper, right-hand corner and clicking on Pro Shop.

How do you play a live game?

  1. 1. Download the FireFan app from the iOS Apple or Google Play app store.
  2. 2. Sign up using your email address, Facebook or Google+ account.
  3. 3. Follow the prompts and select a game from the games page to make pre-game picks
  4. 4. After you have made pre-game picks follow the prompts to enter into a live game.
  5. 5. During the live game, answer live questions which may occur during major breaks in action including: time outs, half-time, change of possessions, quarter breaks, top and bottom of innings, etc.
  6. 6. The more questions you answer correctly, the more points you accumulate. Live questions and pre-game questions will be calculated during or right after the end of the game.
  7. 7. Participate in the live chat and check the leaderboard for your gaming status.

How do you redeem Tickets for rewards?

Simply click on the Rewards button on the bottom right hand of the screen. The number of Tickets you have determines which Reward(s) you can redeem. You can filter to find different rewards using the options at the top of the screen or clicking the "sort by" on the right hand portion of the screen near the top. Make your Reward selection, follow the prompts and enjoy!

Why is there a lag in my game feed?

While playing the game during live events, it is best to ensure a fast connection speed for a better experience. If possible, being on WiFi with a good connection is recommended. If not possible, find a location where your wireless carrier has the strongest signal.

Why can’t I make live picks?

Time is critical when it comes to making live picks. If your phone is even one minute ahead of the accurate local time, you might not have as much time to make live picks as your friends. Sometimes in this case, you may not be able to make live picks at all. It is very important that your phone is synced with satellite time, which is the most accurate time for your phone. To sync your phone with satellite time:


For Android users, go to the phone Settings > Date & Time > Automatic Date & Time > Automatic Time Zone (or Network Provided Time, Satellite Time, etc).


For iPhone users, go to the phone Settings > General > Date & Time > Set Automatically.

Why does the text fall off the page?

Some phones allow you to increase the size of text on your phone. This may also increase the size of the icons shown on your phone. If these features are turned on, FireFan will appear to be “broken” as the larger sized icons will not fit on your phone’s screen. If this is the case, some of the scores might be cut off, or other things might look strange due to the sizing. It is best to turn off large text/icon settings when using FireFan.

Power Player FAQ

Why was a Player not linked to me?

In order to be linked to a player in FireFan, they must enter your Share Code during registration or follow a link provided by you from FireFan to download the app. If they do not follow this process they will not be linked to you. If you are not providing a link to a potential player it is the responsibility of the Power Player to make sure the potential player uses your share code.

Is there a cost to this program?

Yes. The cost to be a Power Player and earn 50% of all your players’ winnings is $4.99 USD per month, which will be automatically debited from your payment method monthly. This fee gives you the ability to earn 50% of all your referred players’ winnings, receive 50 additional chances to play in Picks for Cash & Rewards and access to exclusive discounted rewards. This fee can be cancelled at any time.

How will I get paid?


Cash winnings: For you or your players who win cash from playing Picks for Cash & Rewards or Leaderboard All-Stars, you will be paid via PayQuicker. When you first earn any cash winnings, you will receive a personal PayQuicker link to create your account (this link is only sent when you are first eligible to receive a payout). From there you will set up your PayQuicker account, after which you will be able to transfer money to your personal bank account (if in the USA), or access the funds via a branded Visa card.

Gift cards: For your players who win gift cards in Picks for Cash & Rewards or Leaderboard All-Stars, you will receive 50% of the value of the gift cards in FireFan Tickets that you will be required to claim within 7 days of your referred player winning. You will be notified within FireFan and via e-mail. These Tickets can be redeemed for various rewards, including gift cards in the FireFan Rewards Center. For example, if one of your referred players wins a $20 USD gift card in FireFan Tickets , you will receive $10 USD worth of FireFan Tickets into your player account.

How often do I get paid?

You will be paid the Friday after the week your referred player wins their cash award. Your referred players’ winnings must also have been verified and you as a Power Player must have your tax documentation filed with FireFan and have had an active subscription at the time your referred player won their award.

Is there a limit to my 50% earnings?

No, there is no limit to earning 50% of what your referred players win. The more players you refer to FireFan, the greater your potential earnings.

Does being a Power Player prohibit me from playing Picks for Cash & Rewards or Leaderboard All-Stars?

No. As a Power Player you are eligible to participate and win in both Picks for Cash & Rewards and Leaderboard All-Stars.

How old must I be to participate as a Power Player?

Power Players must be 18 years or older to participate OR have appropriate legal parental/guardian consent to participate. FireFan maintains the right to verify age and require written parental/guardian consent of winners prior to distributing any rewards. Failure to provide valid information may result in disqualification from the Power Player program. Furthermore, in the event of a minor winning any cash prize, their legal parent/guardian must directly claim and receive the funds in the minor’s behalf.

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