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General FAQ's
What are Tokens?
Tokens are the currency within FireFan and are needed to play the game. Upon downloading FireFan for the first time, new players are awarded tokens for play. Each activity in the app will have a different value of Tokens needed. When your Tokens run out, you can participate with advertisements in our app to earn additional tokens, earn achievements to gain additional tokens, rank up to gain additional tokens, or play along with other apps and offers in FireFan Playbook Rewards to earn additional tokens. You can also redeem Tickets in FireFan Playbook Rewards for additional tokens or you can purchase additional Tokens to continue playing.
What are Points?
Points are earned as you play along with sports in FireFan. They have no currency value within the app. Each sports game you play in FireFan has a Point value tied to the questions asked during a game. Each question you answer correctly gives you the Point value assigned to the question. The more games you play, and the more questions you answer correctly, the more Points you can earn. The Points you accumulate help you to rank up in the game, which Reward you with more Tickets and/or Tokens.
What are Tickets?
Tickets are the means to redeem Rewards in FireFan Playbook Rewards. Each Reward is assigned a Ticket value. The more you play FireFan, the more Tickets you accumulate, and the more Rewards you can redeem.
How do you earn Tickets?
You earn Tickets in FireFan when you enter sports games, unlock achievements, rank up or play along with other apps and offers in FireFan Playbook Rewards. For sports games, 1 Token = 1 Ticket when you join a game. Example: If you join a 6 Token Game, you’ll be rewarded with 6 Tickets.
How do you earn Points and rank up?
Each Pick you make during FireFan sports games has a Point value tied to it. The more correct Picks you make, the more Points you earn. The more Points you earn, the faster you rank up. Each time you rank up in FireFan we reward you with Tickets and/or Tokens. It's simple! The more games you play, the more Tickets and Points you can earn and the more Rewards you can redeem.
What are Rewards?
Rewards are the items in FireFan Playbook Rewards you can receive by redeeming your earned Tickets. Rewards include gift cards, vacation packages and more! Every Reward has an assigned number of Tickets for redemption. You can view the FireFan Playbook Rewards by clicking on the Playbook icon on your FireFan home page, OR by clicking on the menu in the upper, right-hand corner and clicking on Playbook.
How do you play a Live Game?
  1. 1. Download the FireFan app from the iOS Apple or Google Play app store.
  2. 2. Sign up using your email address, Facebook or Google+ account.
  3. 3. Follow the prompts and select a game from the games page to make Pre-Game Picks.
  4. 4. After you have made Pre-Game Picks follow the prompts to enter into a Live Game.
  5. 5. During the Live Game, answer Live Picks which may occur during major breaks in action including: time outs, half-time, change of possessions, quarter breaks, top and bottom of innings, etc.
  6. 6. The more Picks you answer correctly, the more points you accumulate. Live Picks and Pre-Game Picks will be calculated during or right after the end of the game.
  7. 7. Participate in the Live Chat and check the Leaderboard for your gaming status.
How do you redeem Tickets for Rewards?
Simply click on the Rewards button on the bottom right hand of the screen. The number of Tickets you have determines which Reward(s) you can redeem. You can filter to find different Rewards using the options at the top of the screen or clicking the "sort by" on the right hand portion of the screen near the top. Make your Reward selection, follow the prompts and enjoy!
Why is there a lag in my game feed?
While playing Live Games, it is best to ensure a fast connection speed for a better experience. If possible, being on WiFi with a good connection is recommended. If not possible, find a location where your wireless carrier has the strongest signal.
Why can’t I make Live Picks?
Time is critical when it comes to making Live Picks. If your phone is even one minute ahead of the accurate local time, you might not have as much time to make Live Picks as your friends. Sometimes in this case, you may not be able to make Live Picks at all. It is very important that your phone is synced with satellite time, which is the most accurate time for your phone. To sync your phone with satellite time:

For Android users, go to the phone Settings > Date & Time > Automatic Date & Time > Automatic Time Zone (or Network Provided Time, Satellite Time, etc).

For iPhone users, go to the phone Settings > General > Date & Time > Set Automatically.
Why does the text fall off the page?
Some phones allow you to increase the size of text on your phone. This may also increase the size of the icons shown on your phone. If these features are turned on, FireFan will appear to be “broken” as the larger sized icons will not fit on your phone’s screen. If this is the case, some of the scores might be cut off, or other things might look strange due to the sizing. It is best to turn off large text/icon settings when using FireFan.
Picks for Cash FAQ's
How Do I Win?
There are 10 questions before the start of each game called “Pre-Game Picks”. Make Pre-Game Picks for FREE anytime before the hundreds of games FireFan offers each week. Each month, your first perfect 10/10 Pre-Game Pick scores you a $20 gift card. Do this 5 times in one calendar month to win up to $1,000 Cash!*

A running total of your Perfect Pre-Game Picks can be seen by tapping on the “Win $1,000” button on your Profile page in FireFan.
What Do I Win?
The first one thousand (1,000) players who obtain at least one (1) perfect 10/10 Pre-Game Pick result for a qualifying game, within a given calendar month, will receive FireFan Tickets equivalent to $20 USD gift card value in FireFan.*

Any player who obtains at least five (5) perfect 10/10 Pre-Game Pick results for qualifying games, within a given calendar month, will be eligible for cash prizes up to $1,000 USD value. Cash prizes will be awarded to the first 150 players who obtain five (5) perfect 10/10 Pre-Game pick results for qualifying games, within a given calendar month, in the following manner:
  1. a. The first fifteen (15) players (1st-15th): $1,000 USD
  2. b. The next ten (10) players (16th-25th): $500 USD
  3. c. The next twenty five (25) players (26th-50th): $250 USD
  4. d. The next fifty (50) players (51st-100th): $100 USD
  5. e. The next fifty (50) players (101st-150th): $50 USD
  6. f. The next 850 players (151st-1,000th): $20 USD in FireFan Tickets (1,410 Tickets))
How Often Can I Win?
Each Prize (Gift card and $1,000) can be claimed one (1) time per player in a given calendar month.
How Do I Get My Gift Card?
You will be notified of game results via in-app alerts and/or external push notifications, or other correspondence such as email. Tickets for gift card redemptions will automatically be added to your FireFan account after you have selected the “Claim” option in FireFan. The prize must be claimed within 72 hours or the Tickets will be forfeited.*
How Do I Get My $1,000?
You will be notified of game results via in-app alerts and/or external push notifications, or other correspondence such as email. After you have selected the “Claim” option in FireFan, you will receive an email from the FireFan Finance Department with payment details. Cash prizes must be claimed within 30 days or the prizes will be forfeited.*
What Games Count for Picks for Cash & Rewards?
Any games that generate Pre-Game Picks are eligible for Picks for Cash & Rewards participation.

All game rules apply and most Pre-Game Picks will be scored at the end of the game. All results are preliminary, pending finalization.

In the event a Pre-Game Pick doesn't score at the end of the game, FireFan will review these questions and score them. Questions may be reviewed by FireFan for accuracy and can be changed after the end of the game; up to 8:00 PM the following day. After the given review period has expired, questions will no longer be changed for any reason, regardless of the status of the scored questions, and winners will be final. Questions will be scored solely using FireFan’s official data feed and stats. Any discrepancies in data or stats found through unofficial sources are invalid and will have no consideration in determining winners.

The company maintains the right to, at its sole discretion, disqualify any game from eligibility at any time due to faulty, incomplete or unscored questions, data availability or reliability, situations that may compromise the integrity of game play, beta version or newly launched sports (within the first 60 days following launch), or any reason deemed necessary to ensure fairness and legality.*

*See Official Rules in FireFan for full details.

Leaderboard All-Star FAQ's
How Do I Win?
Every time you play FireFan, you score points by making correct Pre-Game or Live Game Picks. These points rank you on daily and monthly community FireFan Leaderboards. Ranking at the top makes you a Leaderboard All-Star and scores you amazing Rewards like gift cards, travel and more!

Sport-specific fans can compete to rank as a Top 3 All-Star in their sport on our Daily Sport Community Leaderboards. Know-it-alls can compete for Top 10 status on our Daily Overall Community Leaderboard or Top 25 on our Monthly Overall Community Leaderboards; with monthly All-Stars scoring bigger and better Rewards. So get in the game, play more, and score more!*
What Do I Win?
If you qualify as a Daily Sport Leaderboard All-Star or Daily Community Leaderboard All-Star within a given calendar day, you will receive FireFan Tickets equivalent to the following amounts. These Tickets will automatically be added to the player's FireFan account upon in-app claim.*
  1. a. Daily Sport 1st place: 360 Tickets
  2. b. Daily Sport 2nd place: 120 Tickets
  3. c. Daily Sport 3rd place: 80 Tickets
  4. d. Daily Community 1st place: 1,410 Tickets
  5. e. Daily Community 2nd place: 710 Tickets
  6. f. Daily Community 3rd place: 360 Tickets
  7. g. Daily Community 4th-10th places: 80 Tickets
If you qualify as a Monthly Community Leaderboard All-Star, within a given calendar month, you will receive FireFan Tickets equivalent to the following amounts. These Tickets will automatically be added to the player's FireFan account upon in-app claim.
  1. a. Monthly Community 1st place: 10,000 Tickets
  2. b. Monthly Community 2nd place: 6,500 Tickets
  3. c. Monthly Community 3rd place: 2,000 Tickets
  4. d. Monthly Community 4th-10th places: 750 Tickets
  5. e. Monthly Community 11th-20th places: 350 Tickets
  6. f. Monthly Community 21st-25th places: 240 Tickets
How Often Can I Win?
You can win multiple times each day on Daily Sport & Community Leaderboards and by placing on the Monthly Community Leaderboard.*
How Do I Redeem My Prize?
You will be notified of game results via in-app alerts and/or external push notifications, or other correspondence such as email. Tickets for gift card redemption will be automatically added to your FireFan account after you have selected the “Claim” option in FireFan. The prizes must be claimed within 72 hours or the Tickets will be forfeited.*
What Games Count Towards Leaderboard All-Stars?
Any games that generate Pre-Game or Live Game Picks are eligible for Leaderboard All-Stars participation.

All game rules apply and most Pre-Game Picks will be scored at the end of the game. All results are preliminary, pending finalization.

In the event a Pre-Game Picks doesn't score at the end of the game, FireFan will review those questions and score them. Questions may be reviewed by FireFan for accuracy and can be changed after the end of the game; up to 8:00 PM the following day. After the given review period has expired, questions will no longer be changed for any reason, regardless of the status of the scored questions, and winners will be final. Questions will be scored solely using FireFan’s official data feed and stats. Any discrepancies in data or stats found through unofficial sources are invalid and will have no consideration in determining winners.

The company maintains the right to, at its sole discretion, disqualify any game from eligibility at any time due to faulty, incomplete or unscored questions, data availability or reliability, situations that may compromise the integrity of game play, beta version or newly launched sports (within the first 60 days following launch), or any reason deemed necessary to ensure fairness and legality.*

*See Official Rules in FireFan for full details.

Share & Win FAQ's
How Do I Win?
There are 10 questions before the start of each game called “Pre-Game Picks”. Make Pre-Game Picks using FREE picks or tokens in the hundreds of games FireFan offers each week. Each month, your first perfect 10/10 Pre-Game Pick scores you a $20 gift card. Do this 5 times in one month to win up to $1,000 Cash! FREE chances to win daily.*

When you invite your friends to play Picks for Cash & Rewards in FireFan and THEY win, YOU win too by matching 50% of their winnings! If they win a $20 gift card, you get a $10 gift card. If they win $1,000 cash, you get $500 cash! The more players you invite to FireFan, who play Picks for Cash & Rewards, the more chances you have to win!
How Do I Share To Win More?
You can Invite your friends directly from the app. When you open the FireFan app, you will see on your Home Page, a button that says “Share & Win More”. When you click on that button, you will see how you can invite your friends directly from within FireFan.
What Do I Win When I Share FireFan?
When you share FireFan, you match 50% of your friends’ winning in Picks for Cash & Rewards. This means, if your friend wins a $20 gift card, by making 1 free set of perfect Pre-Game Picks, you get a $10 gift card. If they win $1,000 cash by making 5 free sets of perfect Pre-Game Picks, you get up to $500 cash*!
How Often Can I Win?
You can win as many times as your friends win with Picks for Cash & Rewards. And don’t forget, your friends can win every month! So you can win every month too!*
How Do I Know if My Friend Wins?
You will be notified via in-app alerts and/or external push notifications, or other correspondence such as email if one of your friends win with Picks For Cash & Rewards.
How Do I Redeem My Prize If My Friends Win?
If your friend gets their first set of perfect Pre-Game Picks in a month, you will be notified of game results via in-app alerts and/or external push notifications, or other correspondence such as email. Tickets for gift card redemption will be automatically added to your FireFan account after you have selected the “Claim” option in FireFan, and must be claimed within 72 hours, otherwise the Tickets will be forfeited.*

If your friend gets their 5th set of perfect Pre-Game Picks in a calendar month, you will be notified of game results via in-app alerts and/or external push notifications, or other correspondence such as email. After you have selected the “Claim” option in FireFan, you will receive an email from the FireFan Finance Department with payment details. Cash prizes must be claimed within 30 days or otherwise the prizes will be forfeited.*

*See Official Rules in FireFan for full details.